Shipping policy

At blessah beauty , we carefully prepare and ship every order to ensure your products arrive safely and in the best possible condition.

## Order Processing

Orders are typically processed within **1–5 business days** after payment has been successfully confirmed.

Orders placed on weekends or public holidays will be processed on the next available business day.

Once your order has been shipped, you will receive a shipping confirmation with any available tracking information.

## Shipping Times

Delivery times may vary depending on your location, the shipping carrier, and product availability.

Any delivery estimates provided at checkout are estimates only. Shipping delays may occasionally occur due to circumstances beyond our control, including weather conditions, high shipping volumes, carrier delays, or other unexpected events.

## Shipping Costs

Shipping fees are calculated based on your delivery address and the shipping options available at checkout.

The exact shipping cost will be displayed before you complete your purchase.

When free shipping promotions are available, the applicable terms and conditions will be clearly displayed on our website.

## Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

Before placing your order, please carefully verify:

* Your full name
* Phone number
* Shipping address
* Any additional information required for successful delivery

If you notice an error in your shipping information after placing your order, please contact us as soon as possible.

We cannot guarantee that an address can be changed once an order has already been processed or shipped.

## Delayed Orders

Occasionally, a package may experience delays after it has been shipped.

If your order is taking longer than expected, please contact our customer support team so we can assist you in checking its status.

Hadoura is not responsible for delays caused directly by shipping carriers or circumstances outside of our reasonable control.

## Packages Marked as Delivered

If your tracking information shows that your package has been delivered but you have not received it, we recommend that you first:

* Check around your delivery location
* Ask other members of your household
* Check with neighbors or your building's reception desk, if applicable
* Contact the shipping carrier when possible

If you are still unable to locate your package, please contact our customer support team for assistance.

## Damaged Packages

We take great care when preparing every order.

If your package or product arrives damaged, please contact us as soon as possible after delivery and provide:

* Your order number
* A description of the issue
* Clear photos of the damaged product and packaging

Our team will review your request and provide the appropriate solution in accordance with our Return & Refund Policy.

## International Shipping

When international shipping is available, your order may be subject to customs duties, import taxes, or other fees imposed by the destination country.

Unless otherwise stated, these charges are not included in the product price or shipping fees and are the responsibility of the customer.

## Contact Us

If you have any questions regarding your order, shipping, or delivery, please contact **Blessah beauty** using the contact information available on our **Contact Us** page.

Please include your order number when contacting us so we can assist you as quickly as possible.